95% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Speed depends on the destination. Generally, our customers receive their order within a month. In case things take longer, please be patient. You can also message our Team below who will be glad to assist you.
International Orders: On very rare occasions, international shipping to some countries can take 4-8 weeks or even longer for some slow-to-ship countries such as Australia, Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 20-22 business days for your order to reach your destination.
Step 1: Click here to send us a message
We stay in touch with you all along the way and send you regular email updates related to your shipment. For any assistance, please send us a message. Don't forget to mention your order number, purchase date, name and your email.
Step 2: Our Customer Team will email you back shortly
We may ask you to provide us with a proof of purchase, a valid ID.
Step 3: Estimation Time of Arrival (ETA)
After reviewing your shipment we will check ETA and find the best solution for you.
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Museae, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us Here as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it.
For more information on how to return your order click here.The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.