We replace any damaged, defective, wrong or missing item with a new item within industry leading thirty (30) days of the date that you receive your order.
Step 1: Click here to send us a message
Wait for the reply to your complaint message from our customer care team. Please do not send your purchase back to the manufacturer.
Step 2: Our Customer Team will email you back shortly
We will ask you to provide us with a proof of purchase, a valid ID and some pictures in case of defective, damaged or wrong item.
Step 3: We exchange the item or refund you
After reviewing your claim we will find the best solution for you and process a return.
In case of a missing item/part, we will process a refund automatically applied to your credit card or original method of payment, within 7 days.
In case of damaged, defective or wrong products, you are responsible for the return and the payment of the shipping costs. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.